Shipping policy
1. Processing/Dispatch Times
Dispatch time depends on the option selected at checkout:
| Dispatch Time Selected | Dispatch Time |
|---|---|
| Next Day | Ships within 0–1 business days |
| 2 weeks | Ships within 7–14 business days |
2. Delivery Times (after dispatch)
Delivery times based on Australia Post Standard Parcel. Please note speeds may vary depending on your area.
| Region | Estimated Delivery (metro → metro) |
|---|---|
| Australia | NSW: 2–4 business days, other states & territories: 3–6 business days |
| New Zealand | 5–10 business days |
| Asia Pacific | 5–10 business days |
| USA & Canada | 5–10 business days |
| UK & Europe | 5–10 business days |
| Rest of World | 10–20+ business days |
3. Tracking
Tracking numbers will be emailed after processing/dispatch time.
4. Shipping & Handling
We take great care in packaging orders, but we are not responsible for damages to product boxes or packaging caused during shipping. Once your order is in transit, we cannot control delays caused by the shipping carrier. If there are delays beyond the estimated timeframe, please contact us for assistance. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the re-shipping cost.
5. Lost and Delayed Shipments
If your order has not arrived within the expected timeframe, please contact us and we will attempt to reach out to the shipping carrier. We are not responsible for lost packages due to incorrect shipping details provided by the customer or mishandling by the shipping carrier. Please ensure your address is correct at checkout.