Terms of Service

These Terms of Service apply to purchases from and use of fuzzyjoy.com.au. Fuzzyjoy is operated by TURTLEDOG VENTURES PTY LIMITED, ABN 25 688 427 027, ACN 688 427 027.

By using our website or placing an order, you agree to these terms. Nothing in these terms excludes or limits your rights under the Australian Consumer Law or other applicable laws that cannot be excluded.

1. Our products

Fuzzyjoy is an Australian online retailer of officially licensed character goods, including blind boxes, plush toys, figures and accessories. Our range includes products released for Asian and other overseas markets.

We are an independent retailer and are not affiliated with or endorsed by the relevant brands or rights holders unless expressly stated. Trademarks and copyrights belong to their respective owners.

We aim to provide accurate product descriptions and images. Colours may appear slightly different depending on your screen, and measurements may be approximate. These variations do not affect your rights where goods are faulty or materially different from their description.

2. Blind boxes and confirmed characters

Products described as blind boxes contain randomly selected designs unless the listing allows you to select a specific character or design. Random purchases may contain duplicates, and a particular character or secret edition is not guaranteed unless expressly stated.

For full sets and confirmed-character items, the contents and any guarantees are those stated on the product page. Please review the selected option carefully before ordering.

Receiving an unwanted character or duplicate from a correctly described random blind box is not, by itself, a product fault.

3. Prices and payment

Prices are displayed in the currency selected on our website. Please check the currency, product options and total before completing your purchase.

Payment is required at checkout using one of the available payment methods. Applicable shipping charges and any duties or taxes collected by us will be shown before you complete your order.

For international orders, additional import duties, taxes or customs charges may apply as explained in our Shipping Policy.

Prices and promotions may change. We do not offer retrospective price adjustments simply because an item’s price changes after purchase.

4. Orders and availability

Please provide accurate contact and delivery details when ordering. Contact us promptly if you notice an error. Changes may not be possible once an order has been processed for shipping.

If we cannot supply an ordered item, we will notify you and offer a refund for that item. We will only substitute another product with your agreement.

If a pricing or listing error affects your order, we will contact you to explain the issue and discuss the available options. We will not charge an additional amount without your agreement.

5. Preorders and shipping

In-stock items are normally dispatched within 24 hours on business days, excluding weekends and public holidays.

Preorder dispatch estimates are displayed on the product page and may change. If an estimate changes, we will notify you by email.

Orders containing both in-stock and preorder items ship separately. Multiple preorder items with different arrival dates ship together once all preorder items are available.

Delivery estimates begin after dispatch and are additional to any preorder waiting period. See our Shipping Policy for shipping charges, delivery estimates, tracking and international shipping information.

6. Cancellations, returns and refunds

Orders, including preorders, can be cancelled free of charge before they have been processed for shipping. For mixed orders, items that have not been processed for shipping may still be cancelled separately.

After an item has been processed for shipping, we do not accept change-of-mind cancellations, returns or exchanges.

This does not affect your rights relating to faulty, damaged, incorrect or misdescribed goods, or any other legally required remedy.

Please see our Refund Policy for the full cancellation, return and refund process.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of any manufacturer warranty. Please contact Fuzzyjoy directly if you experience a problem with your purchase.

8. Website use and privacy

You must not use our website for unlawful or fraudulent purposes, interfere with its operation or attempt to access systems or information without authorisation.

Personal information is handled as described in our Privacy Policy.

9. Changes to these terms

We may update these terms from time to time by publishing a revised version on this page. Changes apply to future orders and will not retrospectively reduce your rights under an existing order.

10. Governing law and contact

These terms are governed by the laws of New South Wales, Australia, subject to any mandatory consumer protections that apply to you.

For questions about these terms or help with an order, contact:

Fuzzyjoy
Operated by TURTLEDOG VENTURES PTY LIMITED
ABN: 25 688 427 027
Email: support@fuzzyjoy.com.au