Privacy Policy

Fuzzyjoy is operated by TURTLEDOG VENTURES PTY LIMITED, ABN 25 688 427 027. This policy explains how we collect, use and share personal information when you visit fuzzyjoy.com.au, place an order, leave a review or contact us.

For privacy enquiries, email support@fuzzyjoy.com.au.

1. Information we collect

Depending on how you interact with us, we collect:

• Contact and delivery details: Your name, email address, phone number, billing address and shipping address.

• Order information: Products purchased, payment status, transaction details, cancellations, returns and refunds.

• Account information: Details you provide when creating or managing a customer account.

• Support information: Messages, photos and other information you provide when asking for help.

• Review information: Ratings, review text, display names, photos or videos you submit.

• Browsing and device information: IP address, browser and device details, pages and products viewed, interactions with our website, referring links and cookie identifiers.

Payment details are handled by Shopify and the payment provider selected at checkout. The information available to Fuzzyjoy depends on the payment method and generally includes payment status and limited transaction details.

We collect information directly from you, automatically through website technologies, and from service providers that help us process orders, payments, reviews and advertising.

2. How we use information

We use personal information to:

• Process payments and fulfil orders.

• Arrange delivery and provide tracking updates.

• Manage customer accounts, cancellations, returns and refunds.

• Respond to enquiries and resolve problems.

• Send order-related communications and review invitations.

• Publish and manage customer reviews.

• Understand website usage and improve our store.

• Measure advertising performance and personalise advertising where permitted.

• Detect fraud, protect our systems and meet applicable legal obligations.

Fuzzyjoy may send promotional email or SMS campaigns. Order communications and Judge.me review invitations are separate from promotional campaigns.

3. Shopify and other service providers

Our store is hosted on Shopify, which processes information needed to operate the website, checkout and related services.

We also share relevant information with providers that help us operate our business, including:

• Payment providers to process transactions and refunds.

• Australia Post and other delivery partners to deliver orders.

• Judge.me to send review invitations and collect, manage and display reviews.

• Analytics and advertising providers, including Google, Meta and TikTok.

• Technology providers and professional advisers where needed to support our operations.

We may disclose information where required by law or reasonably necessary to investigate fraud, protect legal rights or respond to lawful requests.

These providers may process information on our behalf or for their own purposes, depending on the service and their privacy terms. More information about Shopify’s practices is available in its Privacy Policy.

4. Cookies, analytics and advertising

We use cookies, pixels and similar technologies to operate our store, remember preferences, understand browsing behaviour and measure advertising.

Our tools include Google Analytics, Google Ads tracking, Meta Pixel and Conversions API, and TikTok Pixel.

Depending on the tool, your interactions and applicable consent settings, information shared may include device identifiers, pages viewed, products viewed, cart activity, purchases and contact information used to match activity with an account on an advertising platform.

This helps us understand which advertisements lead to purchases and show relevant advertising on other platforms.

You can manage cookies through your browser and, where available, our website’s privacy controls. Blocking some cookies may affect website functionality. Browser controls alone may not stop all server-side data sharing.

You can also manage advertising preferences through your Google, Meta and TikTok accounts. Further information is available in their privacy policies:

• Google Privacy Policy

• Meta Privacy Policy

• TikTok Privacy Policy

Where consent is required by applicable law, relevant tracking and advertising activities are subject to that consent.

5. Reviews and review invitations

We use Judge.me to automatically email customers inviting them to review their purchases. Relevant order and contact information is shared with Judge.me to provide this service.

Submitting a review is optional. Reviews and any display name, photos or videos you submit for publication may be publicly visible on our website and through Judge.me’s review features. Please avoid including private information in your review.

You can unsubscribe from review invitations using the link in those emails. For help with information contained in a published review, contact us.

See Judge.me’s Privacy Policy for more information.

6. Overseas processing

Some providers operate outside Australia, so personal information may be stored or processed overseas. Processing locations depend on the provider and service and may include the United States and other countries.

Where applicable, we take steps required by law when disclosing personal information overseas. Provider privacy policies explain more about their international processing arrangements.

7. Keeping information secure and retaining records

We take reasonable steps to protect personal information against misuse, loss and unauthorised access or disclosure. No online system can guarantee absolute security.

We retain personal information for as long as reasonably needed to fulfil the purposes described in this policy, maintain required business records, resolve disputes and meet legal obligations. Retention periods vary depending on the information and its purpose.

8. Your privacy choices and rights

You can contact us to request access to or correction of your personal information, or ask us to delete information we no longer need.

Depending on your location and applicable law, you may also have rights to object to or restrict processing, receive a portable copy of your information, withdraw consent, or opt out of certain advertising-related sharing.

We may need to verify your identity before acting on a request. Some information may need to be retained for legal, transaction or dispute-resolution purposes. If we cannot fulfil a request, we will explain why.

To make a request, email support@fuzzyjoy.com.au. Please do not send passwords or complete payment-card details.

9. Privacy concerns and complaints

If you have a privacy concern, contact support@fuzzyjoy.com.au with a description of the issue. We will review your complaint and respond within a reasonable period.

If you are dissatisfied with our response, you may contact the relevant privacy regulator. In Australia, this is the Office of the Australian Information Commissioner.

10. Changes to this policy

We may update this policy when our practices, services or legal requirements change. The updated version will be published on this page, with any additional notice or consent provided where required by law.

Contact

Fuzzyjoy
Operated by TURTLEDOG VENTURES PTY LIMITED
ABN: 25 688 427 027
Email: support@fuzzyjoy.com.au