Track Your Order

Your Fuzzyjoy parcel, one step closer

Waiting for your goodies? Once your order is dispatched, we’ll email you a tracking link so you can follow your parcel’s journey.

View your orders

In your customer account, open Orders and select the order you’d like to check. Your order information stays behind sign-in, not on this public page.

Track a shipped parcel

Open your shipping confirmation email and follow the tracking link. You can also use the carrier tracking link shown with your shipment details to see the latest carrier updates.

Australian parcels ship with Australia Post. For international orders, you can also check tracking with the local postal carrier once your parcel reaches its destination.

Waiting for dispatch?

In-stock items dispatch within 24 hours on business days, excluding weekends and public holidays. Preorder dispatch estimates are listed in each product description. If an estimate changes, we’ll notify you by email.

Orders containing both in-stock and preorder items ship separately: in-stock items ship first, and preorder items follow once available. Multiple preorder items with different arrival dates ship together once all preorder items are available. Check the tracking link for each shipment.

Delivery times are estimates and vary by destination. Customs clearance and regional or remote delivery may take longer. Preorder waiting times are additional. See our Shipping policy for delivery estimates and full shipping details.

Need a hand?

For delayed, missing or damaged parcels, contact Australia Post, or your local postal carrier for overseas deliveries, and email support@fuzzyjoy.com.au. Include your order number, tracking number and, for damaged deliveries, photos of the item and packaging. Please share these details privately by email.